RETURNS POLICY AND RIGHT TO CANCEL
All products sold by Viasolar Energy are subject to the general returns policy.
For products that have been damaged during shipment, defective or incorrect, Viasolar Energy offers the return of the product.
Additionally, you can cancel your order without justification.
In the event of damaged, defective or incorrect products, as well as in the case of cancellation, you must inform us about your decision of returning the product. Sending a notice before 15 days from the date of reception of the order is sufficient.
Viasolar Energy does not assume the ownership of the returned product until it has been received. Viasolar Energy reserves the right, at its sole discretion, to reimburse the amount of the product without requiring its return. In such case, the ownership of the product shall not be with Viasolar Energy.
Viasolar Energy shall reimburse the amount of the product and shipment costs, no later than 15 days after we receive the notification mentioned above (provided that the product has been returned to us). Viasolar Energy shall use the same payment method that you used in the initial transaction, unless another method is agreed. In any case, you shall not bare any fees that may arise from said reimbursement. We may withhold the reimbursement until we have received your returned items.
Please consider that you will need to return the items following the available instructions, within 15 days after the day on which you notified us your decision.
In the event of cancellation, you will have to bear the direct costs of the return of said items.