TERMS OF SALE

1 OUR CONTRACT

2 PRODUCT AVAILABILITY

3 PRICE POLICY

4 PAYMENT METHODS

5 SHIPMENT POLICY

6 RETURNS POLICY

7 PRODUCT WARRANTY

8 PRIVACY POLICY

9 COOKIES POLICY

10 MODIFICATION OF THE SALES CONDITIONS

11 APPLICABLE LAW

12 OUR DETAILS

These Sales Conditions are applicable to the sale of products on behalf of Viasolar Energy SL through the website www.viasolarenergy.com

Please read these conditions carefully before placing your order with Viasolar Energy SL. When you place on order with Viasolar Energy SL, you accept to be bound by these conditions.

1 OUR CONTRACT

When you place your order, we shall send you a message confirming its reception.

You accept to receive electronic invoices of your purchases. Electronic invoices shall be provided in PDF format.

2 PRODUCT AVAILABILITY

On the website we include information on the availability of the products we sell, providing details on the information page of each one of the products.

Products may show the following statuses: “Available” and “Unavailable”

Available:

The product is available at least at one of our distribution centres, so it can be processed to be sent in a maximum of 24 hours. Depending on the address and the selected shipment option, delivery times may vary.

Unavailable:

The product is not available and an order cannot be placed. In these cases, we recommend visiting the page regularly to check if the availability of the product has changed.

Note: our availability estimations are based on one unit of the product per order that has been placed. Therefore, if you wish to buy several units of the same product, there may not be enough available units of the product you want to buy.

3 PRICE POLICY

All prices include legally applicable taxes (VAT).

All prices shown on our website are in euros and/or pounds.

Price of the product in your Shopping Cart: The products you have added to your shopping cart always show the most recent price that is on the information page of the product.

4 PAYMENT METHODS

The CUSTOMER can choose between card payment and PayPal

– Card payment:

This payment method is safe; we comply with the PCI DSS Certification (Payment Card Industry Data Security Standards), which requires a strict control of the processing of financial data of our customers. All bank details provided in the processing of your payment are encrypted on a secure platform that makes use of the latest encryption and authentication technology. Validating your purchase with this payment method implies direct authorization to the bank of the card that you have used to make the payment of your order.

– PayPal:

This is an Internet payment method that allows you to make safe (protected by SSL protocol), easy and quick payments, with a simple and easy registration. Also, your PayPal account is free. Your bank details are only stored on PayPal. Your order will be registered once the payment has been confirmed on PayPal’s website. Charge to your account shall be made when the order has been placed.

5 SHIPMENT POLICY

Shipments are carried out within 1 to 3 working days once the payment notification for the order has been received. Once it has been shipped, the delivery of your order shall be made within 24-48 hours for national shipments and 3-4 days for international shipments.

When the order is processed in our warehouses, your will receive an e-mail indicating the transport company and the tracking number for consultation.

Shipping costs shall depend on the final weight of your order and the location where it must be sent to.
The shipment cost is automatically calculated when you place the order on the website and it will also be shown before you confirm your order. The costs include insurance, which covers breakage, loss or theft.

Please consider that estimated dispatch times are, indeed, mere estimations. They are not guaranteed dispatch times and, therefore, they cannot be assumed as such.

6 RETURNS POLICY AND RIGHT TO CANCEL

All products sold by Viasolar Energy are subject to the general returns policy.

For products that have been damaged during shipment, defective or incorrect, Viasolar Energy offers the return of the product.

Additionally, you can cancel your order without justification.

In the event of damaged, defective or incorrect products, as well as in the case of cancellation, you must inform us about your decision of returning the product. Sending a notice before 15 days from the date of reception of the order is sufficient.

Viasolar Energy does not assume the ownership of the returned product until it has been received. Viasolar Energy reserves the right, at its sole discretion, to reimburse the amount of the product without requiring its return. In such case, the ownership of the product shall not be with Viasolar Energy.

Viasolar Energy shall reimburse the amount of the product and shipment costs, no later than 15 days after we receive the notification mentioned above (provided that the product has been returned to us). Viasolar Energy shall use the same payment method that you used in the initial transaction, unless another method is agreed. In any case, you shall not bare any fees that may arise from said reimbursement. We may withhold the reimbursement until we have received your returned items.

Please consider that you will need to return the items following the available instructions, within 15 days after the day on which you notified us your decision.

In the event of cancellation, you will have to bear the direct costs of the return of said items.

7 PRODUCT WARRANTY

All products for sale have a minimum 1-year guarantee from the date of reception. Please keep all the information related to the warranty of your product. Contact us if you wish to use your warranty. You can also contact the manufacturer of your product to check if they can solve the problem related to it.

8 PRIVACY POLICY

– General

Viasolar Energy expressly guarantees that the information that you provide us is kept with strict confidentiality and it is only used for the rendering of our service. It is not disclosed to third parties in any case.

– Processing of your personal information

To process your order, we require that you give us certain personal information such as name, CIF/NIF (national ID number), name and surname, address, telephone number and e-mail, which are processed electronically. You expressly authorise that said information is filed in our customer database for internal use. 
In accordance with the provisions of the Law on Personal Data Protection, at any time you may require that we delete your personal information from our database.

Under no circumstances Viasolar Energy sells information of their customers to third parties, nor do we disclose any of your details.

– Credit card information

Viasolar Energy never receives your credit card details; these are sent directly to the bank institution, who processes the payment and notifies us about the conclusion of the transaction.

– Safety

Viasolar Energy takes all the necessary measures to protect the confidentiality of your personal information.

Only authorised employees have access to the databases that contain the information of the users or to the servers which host our service.

– Modifications

Viasolar Energy reserves the right to modify its confidentiality policy due to a legislative change or in accordance with its own criterion or business activity. 

– Data encoding

At www.viasolarenergy.com we use SSL (Secure Sockets Layer) technology to encode information, which guarantees the safety of these details and your transactions.

9 COOKIES POLICY

Visiting the Viasolar Energy website with your browser settings adjusted to allow the acceptance of cookies or to make use of the devices, mobile applications or other software from Viasolar Energy, confirms that you wish to make use of the services and products of Viasolar Energy and that you give your consent for the use of cookies on our behalf.

Cookies are unique identifiers that we send to your device so that our systems can recognise it

We also use cookies for other purposes:

– Identifying you when you register on our website, which allows us to offer you product recommendations, show you personalised content

– Offer you content of the websites of Viasolar Energy, including publicity, ads, in view of your interest.

– Keeping a record of the products saved in the Shopping Cart.

– Prevent fraudulent activities.

– Improve safety.

Cookies offer you the possibility of taking advantage of many of the essential functions of Viasolar Energy. For example, if you reject or block our cookies, you will not be able to add products to the Shopping Cart, nor access the page to complete your order or use any of the products or services of Viasolar Energy that require you to log in.

Cookies and browser settings

In the Help tab of most browsers you can find information on how to set your browser to not accept cookies, to notify you when a new cookie is received or to disable them completely.

10 MODIFICATION OF THE SALES CONDITIONS

We reserve the right to make changes to our website, our policies and our terms and conditions, including these Sales Conditions, at any time. You shall be bound by the terms and conditions, the policies and the Sales Conditions in effect at the time of placing your order, unless that, by law or by requirement of the public authorities, said terms and conditions, policies or these Sales Conditions must be changed (in this case, said changes could be applicable to any of the orders that you may have placed previously).

11 APPLICABLE LAW

These conditions shall be governed by and construed in accordance with Spanish legislation. You can claim your rights as a consumer in regards to these Sales Conditions, in Spain and in your Member State of the European Union.

12 OUR DETAILS

Our contact details are as follows:

Viasolar Energy S.L., Calle Gregorio Solabarrieta 25, 09200 Miranda de Ebro (Spain)

Registered in the Commercial Registry of Burgos

VAT Number: (ES)B-09565938

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